Proximity

CaixaBank has been working for over a century to earn the trust of all its stakeholders by leveraging professionalism and proximity, the latter in both the physical and emotional sense. To this end, it strives to remain accessible and close at all times through an extensive branch network, by showing empathy, listening carefully and displaying respect for and engagement with our communities.

CaixaBank's network is nationwide and boasts tremendous reach. With its 5,730 branches, the bank is present in 100% of Spanish towns with more than 10,000 inhabitants and in 84% of those with over 5,000 inhabitants.

In 2013, CaixaBank absorbed the retail networks of Banca Cívica and Banco de Valencia. By absorbing some of these entities' smaller or overlapping branches, the Institution made progress on streamlining its network without abandoning any market or withdrawing service in any rural towns.

CaixaBank works to ensure that its branches, ATMs and online platforms are accessible. 85% of the network has been adapted pursuant to a “ground-level” policy, which eliminates any height differences or, falling short of this, remedying them with ramps or elevators. 

Thanks to the reach of its branch network, CaixaBank sponsors a wide range of local events and activities, such as cultural and sporting traditions, and collaborates with the ”la Caixa” Foundation to meet the social needs detected in local communities in partnership with charitable and other community organizations. 

As a show of its commitment to the local communities it serves, CaixaBank decided to preserve the original Banca Cívica and Banco de Valencia trademarks alongside its own during the integration process, on account of their deep roots, history, significance, contribution and penetration in their respective regions of influence. 

It also adopts a policy of respecting different linguistic preferences. In order to strengthen ties with its customers, CaixaBank's ATMs and websites and written documentation are available in a number of languages.

With the aim of fostering transparent communication and dialog, CaixaBank maintains close ties with the media and is very active on the main social networks.