Talent: people at the heart of the business

CaixaBank has a satisfied, well-trained, motivated and loyal workforce, thanks to a people-centric management model.

The reference framework for this model consists of human resource management policies and principles, around which a battery of development processes and systems have been designed. All this aims to ensure everyone at the bank is satisfied and committed. In addition, a raft of evaluation techniques are in place to ensure this model is continuously improved, such as in-house opinion surveys and external and independent monitors. 

The bank has defined the following HR management policies and principles

• Gender quality and work/life balance
• Promotion of career development
• Merit-based promotion 
• Performance-based pay directly related to delivery of individual and team targets 
• Occupational health and safety
• Job stability
• An optimal internal communication effort

Equality and work-life balance

• Certified Family-Friendly Business (FFB) since 2011 by the Másfamilia Foundation.
• Member of the network of businesses with an 'equality seal' from the Spanish Ministry of Health, Social Services and Equality.

Internal communications

At CaixaBank, internal communications are built upon transparency, proximity and active listening. The bank strives to keep employees informed of the business's priorities at all times, disseminate internal policies which affect them, and find out about their expectations and concerns so that it can effectively liaise with them.

In addition to its HR management policies and principles, CaixaBank has defined a series of career development systems and processes with a view to ensuring the development, satisfaction and commitment of all its people. 

Training and knowledge management

Its professionals' store of knowledge is a hugely valuable intangible asset. CaixaBank works to structure and transmit this knowledge by different means, including internal trainers and knowledge leaders, technology such as the Virtaulaplatform and the in-house social networks such as Valora, Conecta and Innova, which facilitate the sharing of information, ideas, opinions and experiences.

Performance evaluation and talent management

The performance evaluation system ensures the work of each professional is geared towards achieving their objectives, and commensurate with their innate skills and talent; recognizing achievements both qualitatively and quantitatively. The Executive Development Center (EDC) helps to reinforce the key role played by CaixaBank's executives in terms of its business model and leadership by honing their skills, providing support for the deployment of strategic initiatives, and reinforcing their sense of belonging at the bank and their identification with its values and culture.

Recognition systems

CaixaBank uses a recognition system that is aligned with the bank's strategy to foster its professionals' involvement in and commitment to its mission and efforts to meet the challenges set. Service excellence, fulfilment of individual and team goals, and stand-out attitudes and skills are therefore rewarded through incentives and performance awards.

Social commitment

In keeping with its pledge to society, CaixaBank invites all its professionals to participate in the Corporate Volunteering and Espacio Solidario [Charity Corner] programs, through which they can give their time or donate to a variety of charity projects.