[Key Strategies]

Key strategies

Against a backdrop of gradual economic recovery, the 2011-2014 Strategic Plan came to an end having satisfactorily met the challenges laid, especially in respect of commercial leadership, innovation and financial strength. CaixaBank has rolled out a new plan for the coming four years, with the objective of being a leading financing group in Spain with a global outlook, recognised for its social responsibility, quality service, financial soundness and innovative capacity.

The bank shored up its financial soundness, allowing it to easily comply with new solvency and liquidity requirements, as well as to pass the asset quality reviews and stress tests carried out by European banking authorities.

Among other areas, CaixaBank's Strategic Plan focused on proactively responding to the new sector regulations and the resulting corporate restructuring, which began with CaixaBank's IPO in 2011 and concluded in 2014 following the creation of the ”la Caixa” Banking Foundation. Moreover, the focus on quality and customer trust has set the groundwork for creating a flexible service taking true account of emerging social needs. CaixaBank has remained fully committed to the process of financial inclusion, thanks to its extensive branch network and the efforts of MicroBank.