ABOUT US

CaixaBank is the leading bank in Spain, with a robust balance sheet and a culture drawing on deeply ingrained values. Its business model is based on specialisation, with a specific value proposition for each segment, through an extensive multi-channel branch network with widespread coverage, offering a comprehensive range of products and services. The bank is at the forefront of digital banking and is committed to setting itself apart through its closeness to its customers, capacity for innovation, service quality, financial robustness and social responsibility.

LEADING ENTITY IN THE SPANISH MARKET

Our actions are founded on our values: quality, trust and social commitment.

Flagship institution

1 in every 4 Spaniards puts their trust in us

11^th largest bank in the eurozone by market capitalisation

Sustained increase in main market shares

Leader in online and mobile banking, with the largest number of active digital customers in the country

€344,255 million in total assets

Named “Best Bank in Spain” 2015 by Euromoney and the best bank in the world for mobile banking services by Forrester Research

Robust strategy

Customer satisfaction rating of 8.62 out of 10

Attributable profit of €814 million (+31.4% vs. 2014) for the Group

12.9% CET 1 regulatory ratio, the largest buffer among listed banks

Total liquidity of €54,090 million (15.7% of assets)

Commitment to mobility and digitalisation: 13,100 managers with Smart PCs

A highly trained team: over 7,000 postgraduate qualifications in financial advice

Sustainable banking model

121,625 microcredits guaranted through MicroBank, the social bank

CaixaBank contributes 0.90% to Spain‘s GDP directly and indirectly

We promote the ”la Caixa” Banking Foundation‘s Welfare Projects, with a budget of €500 million and 9.9 million beneficiaries

Seat on the leading sustainability indices (DJSI, FTSE4Good, CDP A List)

Signatories of major social responsibility initiatives, such as the UN Global Compact

For additional information

2015 Consolidated financial statements, management report and audit report

SHAREHOLDER STRUCTURE

With a 56.76% interest in CaixaBank‘s capital, CriteriaCaixa, a holding company solely owned by the ”la Caixa” Banking Foundation, is the bank‘s core shareholder. CaixaBank free float capital is held by over 704,000 shareholders, with more than half in the hands of institutional investors.

”la Caixa” Banking Foundation

The ”la Caixa” Banking Foundation was founded in 1904 as a savings bank and transformed into a banking foundation in 2014, reaffirming its inherent commitment to the socio-economic development of people and the areas in which it operates. In line with this commitment, the Foundation manages the Welfare Projects that have characterised ”la Caixa” for over a century, managing the shareholdings in strategic service sectors and in CaixaBank, through CriteriaCaixa.

”la Caixa” Foundation

The main lines of action seek to meet the major social challenges facing our world today: the struggle against poverty and exclusion, fostering employment, access to housing, assistance for the elderly and sick, support for quality education, the advancement of research, and the sharing of culture and knowledge as the drivers of personal development.